Damaged Package Replacement
At plantsmylove.com we take extreme care to ensure that plants and seeds sent to you reach in perfect condition. But some times for less than 1% of the orders due to poor handling on part of the courier company shipment might get damaged.
But you need not worry we will provide you a free replacement. Just send us the image of the damaged product along with your order id to [email protected]
Non-Delivery/Loss of Package
Some times due to uncontrollable reasons the shipment might get delivered after the estimated delivery date. If your shipment has not been delivered after the estimated delivery time frame please let us know by emailing us at [email protected]. We will escalate the problem with our courier partner. In most cases, your problem should be resolved within 4-5 days. However, in very rare cases (.1%) the shipment may be lost due to delivery at the wrong address or loss of shipment in transit. Do not worry in such cases we will issue you a full refund or send you a replacement as you wish.